Refund policy

Returns & Refunds

At HoopAura, every piece is made with care and crafted specifically for you. Because of the nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Before placing your order, we encourage you to review the size guide carefully to ensure the perfect fit.

We Always Make It Right

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Or you received the wrong item

don't worry — we've got you covered.

Simply contact us within 7 days of receiving your order and include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product

Our support team will review your request and, if approved, we'll gladly send you a replacement at no additional cost.

Need Help?

Questions? We're always here for you.

📩 contact.hoopaura@gmail.com

We're committed to making sure every customer has the best possible experience.